Artificial Intelligence In Human Resources | AI Meets HR

Machines replicating human behavior—this, without a second thought, is the cornerstone of technological breakthroughs in the 21st century. A field of computer science that accelerated rapidly after the second world war, Artificial intelligence is here to stay for a long, long time. Kids are turning to Amazon Alexa for solving homework. The smartphone generation reveres Google Maps as the bible for navigation. These are a few among the innumerable instances of us relying on technology that can act on its own; an eye-opener for sure.

The human resource vertical has not shied away when it comes to exploiting AI—for the creative, time-saving advantages it has on offer. Skimming through someone’s resume is energy-draining, especially when time’s ticking. And the activity becomes much more challenging and intensive when there’s a pile of candidate applications to be evaluated. In such cases, the tendency for error in judgment quadruples, unintentionally eliminating the deserving guy from the final shortlist. Intelligent systems remove this kind of hassle completely. Fine-tune certain parameters of AI that the recruiter sees fit and start processing the resumes. The continuum thus obtained separates the wheat from the chaff—the right candidates are filtered towards one end of the spectrum, and the unwanted ones at the other side. Pretty much reminiscent of the bell curve that most of you must have heard of! It’s not a backstop for customer service assistance; there’s a dedicated team for that purpose at the forefront of any company. To help combat this responsibility crisis that the human resource team finds itself in, AI-enabled customer/knowledge assist solutions are available at disposal. And I’ve just scratched the surface of what AI brings to the table with these examples. Here are a few innovative solutions that have sprung up to meet the requirements of HR through the synergy of artificial intelligence and machine learning:

Talla

The HR department wasn’t conceived to solve customer queries as mentioned earlier. Talla has come up with a solution of automated customer assistance system which is worth having a look at.

Vasitum

A job recommendation portal is common nowadays, but Vasitum begs to differ. With facilities such as AI-based personal assistance and a smart interview scheduling mechanism, this HR tech incubation is gradually creating ripples in the job search market.

Impress

Talent acquisition by no means is a simple process; the man-hours dedicated coupled with the frustration and irritation due to interviewing a diverse pool of candidates could lead to burnout for even the most perseverant soul. The not so welcoming behavior of certain candidates only adds up to the woe. Impress helps in automating this process and testimonials on its website speak for its success.

   

The above mentioned are just a few spokes that have emerged through AI being used in the realm of HR. Numerous other use cases are available for you to read on niche blogs such as myHRfuture.

Recently, some tech billionaires were in the news for their stand on AI. One said that machine intelligence would destroy humanity while the other was fancying its plus points. In my opinion, ignore the naysayers advocating that AI would render talent scouts, HR managers, and many others obsolete.  Intelligence stems from the symbiotic relationship which exists between the intellectual and emotional aspect of the mind. To err is human, and this mistake in turn preps us for making better decisions in the future. Machines/systems lack this quality, and thus can’t qualify as a permanent replacement for our way of analyzing and pondering over events and actions. Emotional intelligence may result in human bias and I don’t disprove it. But don’t forget about the instances when it helped you escape adverse, perplexing ordeals. Our civilization has made great strides over thousands of years mainly because of our ability to combine emotions with logic. Even the most powerful supercomputer in the world won’t be able to replicate such extreme decision making that the human brain can.

AI is, therefore, a means to revolutionize how the HR vertical functions. It won’t snatch away jobs, but will facilitate the complexities which your organization’s dreaded department has to endure, day-in, day-out.

While most of the employees relate to the HR team as the bully in their respective organizations, only a negligible number attempt to empathize with the pain that the often-misunderstood department goes through!